Collaborative ID Verification to Support DTES Residents
Overview
This project is to understand different barriers with vulnerable individuals in the Downtown Eastside (DTES), verifying their identity and relationships between various organizations that help DTES residents. With all conducted research and synthesized data, we will finish the project with possible solutions to improve the current system and to support both organizations and residences in DTES.
Concise slide deck + Research booklet to hand off design to another design team
Our Team Values
Transparency
Consensus
Balance + Respect
Consistency
Accountability + Responsibility
Who is John?
Who is Chelsea?
Interview Insights
Carnegie Outreach
Manager, Aly Lane
Interview Goals
Better understand our user group and relevant stakeholders to find possible design directions.
Co-creation Section
Completed a stakeholder map visualizing how Carnegie Outreach delivers support to DTES residents.
Ministry of Social Development and Poverty Reduction
Community Integration Specialist, Nitsa Provias
Interview Goals
In the DTES, what barriers do people face with regards to ID?
Limitation to Ministry Support
1. MSDPR cannot provide attestation for new clients less than three months in the system
2. Cannot provide attestation for clients not on Income Assistance
3. A client relying on an Income Assistance file to get health (MSP) benefits will not see their MSP cut off if they cannot show ID within 42 days of Income Assistance application.
Pigeon Park Saving
Program Manager, Sharon
Interview Goals
Understand how Pigeon Park Saving cashes cheques and opens accounts for DTES Residents who do not have two pieces of government-issued IDs.
Laminated ID Cards Flow Chart
Survey from Outreach Staffs
Importance of IDs
DTES residences are required to show or have ID in a lot more instances than on-DTES residences. Not only for governmental services such as receiving welfare but also for getting basic needs to require IDs.
Barriers with IDs
Outreach Workers
* Limited Access without IDs
• Not having anykinds of IDs for replacing ID • Not having a fixed address • Not able to pay for the fee • Difficult to access stored IDs in ID bank • Not knowing their personal information • Not having access to phones, fax, mailing, etc.
Clients
* Different Process to Acquire IDs without IDs
• Banking / Money services • Library service / community programs • Travel outside of the province • Medical and pharmacy services • Visit friend’s SRO • Housing Recovery benefits
• Photo copies of ID are rarely accepted
Stakeholder Map
Stakeholder Constraints
A simplified version of our earlier stakeholder map showing the conatraints that would break a design suggestion for our key stakeholders
Possible Design Recommendations
*Click the image to check details of our three design recommendations
